Balancing Act News Update - African internet developments

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The countries below contain a historic archive of information on the state of the internet that is now three years old. For some countries, the information has remained largely the same whereas for others considerable change has occurred. However it can still be used to identify organisations involved in developing the internet and to understand the historic development of the Internet in Africa. For up-to-date (but "pay-for") information click here: There are special rates for students and universities.

DOWNLOADS ZONE
This is an area where you can download longer articles and reports of interest. These will be updated as new material becomes available.

Download 1
(Word format, 875kb)
This IDRC-supported research study looks at how complaints by African consumers in the telecoms and Internet sectors are dealt with and what input consumer organisations are able to make into policy for these sectors. It is based on a survey of 30 African countries and includes detailed case studies of Kenya, Senegal and South Africa.

Download 2 Word document
(255kb)
This chapter from the ITU's Global Trends in Telecommunications Reform 2005 examines the market and regulatory implications of the shift to IP networks and outlines the different types of responses regulators are making to VoIP calling.

Download 3
(pdf format, 310kb)
Leslie Chan, Barbara Kirsop, Subbiah Arunachalam look at the use of Open Access archiving as a way of improving scientific capacity building.

If you have updates or interesting material to add, please send it to info@balancingact-africa.com

ALGERIA ANGOLA BENIN BOTSWANA BURKINA FASO BURUNDI CAMEROON CAPE VERDE CENTRAL AFRICAN REPUBLIC CHAD COMOROS CONGO COTE D'IVOIRE DEMOCRATIC REPUBLIC OF CONGO DJIBOUTI EGYPT EQUATORIAL GUINEA ERITREA ETHIOPIA GABON GAMBIA GHANA GUINEA GUINEA-BISSAU KENYA LESOTHO LIBERIA LIBYAN ARAB JAMAHIRIYA MADAGASCAR MALAWI MALI MAURITANIA MAURITIUS MOROCCO MOZAMBIQUE NAMIBIA NIGER NIGERIA REUNION RWANDA SAO TOME & PRINCIPE SENEGAL SEYCHELLES SIERRA LEONE SOMALIA SOUTH AFRICA SUDAN SWAZILAND TOGO TUNISIA UGANDA UNITED REP OF TANZANIA ZAMBIA ZIMBABWE

SOUTH AFRICA'S DIGITAL PLANET: A HYBRID E-COMMERCE MODEL
News round-up & Snippets
On the money
Africa's Digerati

Useful websites and discussion lists
Digital toolbox/
In search of the business model

Jobs, people, events...
Classified advertisements

If our correspondent is "off the mark" or you have factual amendments, mail them to us and we will include them in subsequent News Updates. If you'd like to contribute, write and let us know.
If you need information about a particular place or issue, just send your questions in. We are always happy to follow up on readers concerns.
COMING SOON: THE INTERNET IN EGYPT AND A SURVEY OF SOUTH AFRICAN TELECENTRES

CORRECTIONS: ISSUE 48 ON CAPE TOWN: THERE ARE 400-500 IT COMPANIES IN CAPE TOWN. CHARLES LANDRY’S BOOK IS CALLED CREATIVE CITIES.

URGENT ANNOUNCEMENT: Under the category of "teleservices", the accounting group which is getting itsbookkeeping data entry from Uganda (Under the infoDev program) has asked Perwit International to identify a team of "Tax Researchers". The company is proposing to start with one and then expand as appropriate. The job consists of receiving specific tax related questions from the professional accountants affiliated with the firm across Canada. The Tax Researcher then accesses a complete ( and complex), on-line proprietary database which is supposed to contain all the accumulated knowledge on the subject. Using this resource, the Tax Researcher tries to find all the relevant responses ( using such tools as keyword searches) and after organizing them feeds them back, either directly to the professional who asked the question or to a Tax Specialist which interprets the information and makes a recommendation.

The ideal candidate is somebody who has enough background in tax accounting to understand the questions ( or at least the keywords) and the answers. In addition, the ideal candidate should have a good access to the net and be comfortable searching databases.The candidate is expected to work from home, from anywhere in Africa. The ideal candidate is not expected to have any particular knowledge of Canadian Tax laws and regulations. The company will provide the necessary training to the selected candidate(s).Over time, it is expected that a small team of Tax researchers will be required by this one firm and that many more will find employment with other North American firms.Interested individuals should contact rostenne@perwit.com and include a biography.

WEEKLY PUBLICATION DEADLINE: 12pm Sunday

ISSUE NO 53

SOUTH AFRICA’S DIGITAL PLANET: A HYBRID E-COMMERCE MODEL

E-commerce was meant to completely rewrite the business model. Bricks and mortar suppliers were meant to become a thing of the past. Now e-commerce is struggling to reach the second generation, "hybrids" is the buzz word: sites that put together more than one approach to e-commerce. South Africa’s Digital Planet combines a combines a community-based site (for IT professionals) with e-commerce and auctions. Its Marketing Manager Debbie Whittaker describes how it’s working.

Digital Planet is positioned as South Africa’s I. Home Online.Founded by Mark Levy, Neil Watson and Ian Sherman, http://www.digitalplanet.co.za went live in August 1999.Digital Planet (DP) is a unique IT website that combines the 3Cs, namely content, community and commerce.Our market is the SA IT professional and business decision-maker and our focus is to offer a community-centric service based on building loyal relationships through interaction and e-procurement.We currently have 12 000 registered users, with an average of 9 000 unique visitors/ month.DP serves about 350 000 page impressions/ month, so it’s a very popular website. It was voted the top IT store in South Africa for 2000 in a recent research study conducted by Arthur Goldstuck.

Digital Planet partners with content providers, just to mention a few: IDC, Media Africa.com, SA Internet, MyNewEconomy and Sharenet. The site offers international and local customised IT news that is sent to subscribers via daily email.

Being community-centric, DP focuses on providing interactive services such as: Ask Prof. Planet - 24 hour technical advise, discussion forums, competitions, surveys, etc.Members are rewarded for their participation through a loyalty program.

Digital Planet has partnered with 150 vendors and offers over 50,000 hardware, software, networking and gaming products at unbeatable prices. The sites also hosts 13 vendor-shops, including HP, Microsoft, Palm, Compaq, Acer, etc. These enable customers to shop by their preferred brands.The shopping is taking off (Digital Planet’s strategy this year is to convert our members into buyers!) and the most popular products purchased include: DC-Writers, Palm handheld devices, printers, PCs and gaming software.

Potential buyers can select any product from a detailed on-line catalogue containing relevant technical data, a photograph of the product and independent customer reviews. The ordering process is simple - it takes approximately 3 minutes for a user to complete an order and instant invoicing is available. Payment occurs in a secure ‘Thawte certified’ environment, and the following payment options are made available to customers: eBucks, bluebeans, credit card, account and cash.

Digital Planet prides itself on its efficient logistics management and timely product delivery. Delivery rates are highly competitive, and we offer a range of warranty options subsequent to the purchase. Our commitment to customer service extends beyond product delivery, with community care offerings and after-sales service.

Auctions also form part of the ‘commerce’ section of the site. Digital Planet hosts 40 auctions a day, with 20 closing/ day.All IT products are new and include a full carry-in warranty. Also delivery is free.

The profile of a typical Digital Citizen is a ‘tech-savvy’ male, aged between 18 and 45, who accesses the Internet equally from home and work and who has bought online before.


News Update is a free e-letter produced by Balancing Act that covers African internet content and infrastructure developments, It goes out to government, the private sector, education and NGOs. To subscribe, send a message saying "I want to subscribe" to info@balancingact-africa.com

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This page last updated on January 28 2004.

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