MANAGEMENT AT BOTSWANA’S BTC FACES SHAKE-UP UNDER ITS NEW CONTRACTORS
THE transformation of Botswana Telecommunications Corporation (BTC) continues to take shape as more staff members are appointed into management positions. With the divisional heads now appointed, the consultants who have been given a P62 million contract work, has started to identify heads of departments.
Recently sixteen managers were appointed to take charge of corporate business and new business and sales departments. Although the International Development of Ireland (IDI) had given an impression that the transformation process will not entail mass promotions, the latest appointments include the elevation of eleven staff members. The rest were recruited from outside. According to internal staff announcements, these managers brief entails responsibility for customer relations and business development. This is seen as a challenging task.
The IDI consultants want to instil a new spirit among the staff to ensure that customer problems receive rapid attention. The appointment of the sixteen managers has generated anxiety among staff members in other departments who feel that their jobs are been taken while they have not been told of their fate. The salaries of the new managers are reported to be very high. Both the IDI management and the public relations manager of BTC were not available for comment.