Kenya: Safaricom Updates Next of Kin On How to Claim Unused M-Pesa Funds

Telecoms

Safaricom has informed its customers on requirements needed for one to claim unused funds from M-Pesa accounts of loved ones - either relatives or friends - who have passed away on.

The information announced by the telecom operator through a post published on its official blog, which stated: "Genuine questions have been raised on what happens to money in any M-PESA account if someone passes on.

The funds held in M-PESA accounts can be passed on to a customer's next of kin once claims from the beneficiary are validated. We require that the next of kin should visit any Safaricom Shop and provide certain documents for inspection and approval before any funds can be released."
Read the full story in CIO East Africa here: