Telecoms: New NCC chief raises Service Quality Task Force

Telecoms

Professor Umar Danbatta, the new Executive Vice Chairman of the Nigerian Communications Commission (NCC) has raised a Task Force to recommend practical measures for improving Quality of Service (QoS) issues in the telecoms industry.

The 9-member Task Force, chaired by Mrs. Iyabo Sholanke, Director, Special Duties in NCC has been given six months to come up with solutions to QoS by the new NCC chief, who is “worried by the general outcry about declining Quality of Service (QoS), in the telecommunications sector.”

Mr. Tony Ojobo, Director of Public Affairs in NCC said in a statement made available to Technology Times that the creation of the new Task Force on QoS, one of the key highlights of the maiden top management meeting convened by the new boss of the telecoms regulatory agency.
  

“Sholanke, who chairs the Task Force and other members of the Task Force were given the mandate: “To look at the issue of QoS in all its ramifications and suggest practical measures that will lead to the improvement of QoS, and recommend any other measure as appropriate that will project the image of the Commission in a good light.”

Looking into telecoms quality: Mrs. Iyabo Sholanke, Director, Special Duties in NCC and Chairperson of Task Force on Quality of Service Sholanke, who chairs the Task Force and other members of the Task Force were given the mandate: “To look at the issue of QoS in all its ramifications and suggest practical measures that will lead to the improvement of QoS, and recommend any other measure as appropriate that will project the image of the Commission in a good light.”
Other members of Task Force include Mr. Fidelis Onah, Director, Technical Standards; Mr. Efosa Idehen, Head, Compliance Monitoring and Enforcement; Mr. Ephraim Nwokenneya, Head Compliance and Monitoring as well as Mr. Bashir Idris, Deputy Director, Projects, as members.

Others include Mrs. Yetunde Akinloye, Head, Legal and Regulatory Services; Mr. Reuben Muoka, Head, Public Relations; Mr. Philip Eretan, Assistant Director, Consumer Affairs and Mr. Edoyemi Ogoh, Assistant Director, Technical Standards, as members.

The Task Force is expected to submit its reports to the monthly management meeting, beginning from Friday, August 21, 2015, until the expiration of its tenure in six months, according to NCC.
Source: Technology Times 23 August 2015 http://technologytimes.ng/telecoms-new-ncc-chief-raises-service-quality-...

PCCI Group opens five new contacts centers after winning a 5-year outsourcing contract with MTN Group

PCCI Group, a contact center and customer experience outsourcing provider in emerging markets, announced the opening of centers in five African countries after signing a 5-year outsourcing contract with the telecommunications giant MTN.  The new contact centers will be operational within the next six months in Cameroon, Guinea Bissau, Republic of Guinea, Cote d’Ivoire and Republic of Congo.

For these 5 key markets , PCCI will be the exclusive contact center partner of MTN for the next 5 years and will be serving over than 30 Millions MTN customers across multiple channels.

PCCI confirms its BPO & customer experience leadership in the West East and Central Africa market

Created in 2001 in United Kingdom and France, PCCI Group is strengthened by its parent company Teyliom Group a conglomerate that operates in properties, hospitality, finance, telecom, industry and energy.

After 13 years of experience in European and African market, PCCI Group has now operations in 10 emerging countries with over than 2,500 employees. The group offers consistent and branded customer engagement solution - with the integration of digital and data analytics offerings - to its clients operating across various sectors such as telecommunications, BFSI, Travel & Hospitality, Retail, Media, and Energy & Utilities.

By signing a 5-year contract with PCCI, MTN chose to trust a multinational operator who knows how to deliver a distinct customer experience taking into account local realities & adapting it to mature international standards.

Seeking new frontiers - new markets on the radar, expansion in Anglophone Africa & emerging markets. 2015 will be the year of PCCI’s expansion in Anglophone Africa with the opening of operational sites in Nigeria.

The opening of the new center in Nigeria provides PCCI the opportunity to become a key player in the Nigerian market - the largest African market - and further expand its pan-African coverage. PCCI is eyeing other markets and re-shaping its global operating model to cover a widespread geographical footprint

A new group identity will be unveiled in September 2015 to mark this new vision.
Source: Press Release