Togo’s mobile users demand third mobile network operator

Telecoms

Agence Ecofin reports that the League of Consumers of Togo (LCT) has written to the country’s Minister of Post and Digital Economy, Cina Lawson, demanding that the government redress the woeful state of mobile services in the country by licensing a third mobile network operator (MNO). In an open letter, the LCT accused the ministry of turning a blind eye to what it termed the ‘indifference, carelessness, callousness and especially the ease with which mobile operators Togo Cellulaire (Togocel) and Atlantique Telecom (Moov) deal with consumer complaints, despite the alarming cries [of end users]’.

The LCT points out that more than a year has passed since Togo launched a tender notice for the award of a third licence to set up a new MNO offering 2G, 3G and 4G services. TeleGeography’s GlobalComms Database writes that in December 2014 Ms Lawson said the small West African nation would not disclose the identity of the winner of the country’s third mobile licence until 2015. In July 2014 the government began the process of auctioning off a third mobile concession via an international tender, with the Ministry of Post and Digital Economy confirming that the tender for 2G, 3G and 4G mobile services would hopefully be concluded within three months. More than a year on, however, the LCT notes that ‘the project remains unanswered’.
Source: Telegeography 9 November 2015