Senegal’s ADIE begins to drive online services for Government and its own fibre roll-out

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If you had a Government agency talking about the roll-out of online services five years ago, you might have looked closely at the gap between rhetoric and reality. But slowly as Internet infrastructure improves, Government is beginning to put a range of services online. In this issue we have translated an interview with the MD of ADIE, the agency responsible for driving that process in Senegal.

34 year old Cheikh Bakhoum is Managing Director of the Agency for State IT (ADIE) of Senegal. Previously, he was Technical Advisor and Head of IT department of the Presidency of the Republic. And served at Accenture France, before creating in Senegal a service company in computer engineering.

Q: What are the objectives of the IT Agency of the State of Senegal (ADIE) in terms of e-governance?

A: We aim to make Senegal a benchmark in the area of ICT. This requires the digital isolation of the territory through the extension of the broadband network of the state operated by ADIE. The objective is to modernize the Senegalese administration via a coherent information and scalable system to provide quality public service to users. A modern network infrastructure was built in this direction. It aims to cover the entire country and allows to have a paperless policy to simplify administrative procedures. And deliver high-value services.

Q: What new e-services deployed? And benefits for citizens?

A: Getting  administrative procedures online prominently. After the identification and extension of more than seven percent administrative procedures, we have implemented the platform Teledac (Teledemande building permit), which includes seven new procedures online. Registration for the contest of the National School of Administration (ENA) has also been put online. We are now considering switching to an industrialization of teleservices phase which is for the paperless obtaining documents of Civil Status and criminal records. ADIE also deploying software solutions to meet business needs, such as e-mail management system (SyGEC). And accompanying administrative structures in modernizing their websites, particularly in terms of security. All these tools simplify the relationship between government and governed, and respond to citizen concerns by promoting access to a quality public service, efficient and transparent.

Q: The Prime Minister recently requested that ADIE be involved in all the projects developed at the departmental level. How does that inspire you?

A: The Prime Minister allows ADIE to contribute to the pooling and sharing of infrastructure, interoperability of information and more generally to the rationalization of resources systems. ADIE also enhance returns, in some way, to assert the digital and technological sovereignty of Senegal. All structures within the Senegalese administration today know that a competent entity is available to support them in all their computerization projects.

Q: ADIE manages to cover the entire scope of his action?

ADIE has not always had the appropriate level of involvement in the management and implementation of the computerization of the administration projects. This is why some structures are for private providers, despite the quality of services that the Agency would be able to offer them for free. To reverse the trend, we began a major project information and awareness about our organization and its missions.

Q: How is the cooperation with the IT departments of different ministries?

A: IT departments are our natural relay. And are very useful, particularly for the deployment of our services both within ministerial offices and in the related services. ADIE is not intended to substitute for CIOs other departments. It acts as a support by providing its expertise in its areas of expertise.

Q: Could you give us some examples of cooperation?

: We are integrated in almost all ICT projects departments. ADIE has begun the digitization project of tickets for the Ministry of Infrastructure, Land Transport and opening up. And supports IT projects of administrative structures. She is also partner of the audit of the state personnel file with the Ministry of Civil Service, downsizing and renewal of the public service. ADIE is also involved in the operationalization of the plan of the Ministry of Health and Social Action, and the dematerialization of criminal records with the Ministry of Justice. And participates in the implementation of an electronic payment platform with the Ministry of the Economy, Finance and Planning.

Q: Where is the deployment of the national backbone project?

A: Phase 3 of the current Backbone just started early this year. It aims to deploy 3000 km Additional fiber. Full coverage of broadband in the territory will be available by the end of 2016. The needs of the Senegalese administration will be supported and access to infrastructure capacity to private operators will be strengthened. Before starting the "national broadband project Senegal", ADIE had deployed 1,500 km of optical fiber, a CDMA cellular network and a WiMAX wireless network type.

Source: CIO Magazine


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