Nigeria: NATCOMS welcomes the new Board of regulator NCC

Telecoms

“We welcome and congratulate the new Board of the Nigerian Communications Commission of Mr. Sunday Dare, Mr. Aliyu Saidu Abubakar, Mr. Clement Obeiza Baiye, Chief Okoi Ofem Obono Obia, Pastor Ezekiel Yissa and Senator Ifeanyi Ararume with Senator Olabiyi Durojaiye serving as Chairman.

Again, we are reiterating in the spirit of consumer-centrism, that we want the Board Members to look into the following:

1.    The Nigerian Communications Commission (NCC) has been operating the N50 (Fifty Naira) Price Cap Regulation since 2001 to date. The Board should as a matter of urgency reduce the current unrealistic and exploitative price cap of N50 per minute.

2.    The issue of Poor Quality of Telecoms Services, with particular reference to the vexed issue of dropped / breaking calls; undelivered but paid for text messages; indiscriminate voice / data services deductions / internet poor quality; unauthorized call credit deductions, all without adequate reward and compensation.

3.    Restoration of Land lines by the National Carriers must be addressed by the new Board, backed by a low inter-connect rates in line with international best practices. The current land line inter-connect rates, does not encourage the use of Land lines.

4.    The Board takes decisive action against Telecoms Operators that still enjoy sending unsolicited text messages that most of the time, lead to forced activations and regular unauthorized credit deductions even after NCC’s July 1, 2016 warning of sanctioning erring Operators.

5.    The Board must start enforcing the use of the CODE 2442 in order to stop unsolicited text messages to Subscribers.

6.    In order to reduce mobile phone / cyber-crime, the new Board should interface with the Police and other Law Enforcement Agencies in order to make mobile phone / cyber-crime reporting process, easy and less cumbersome. This will encourage the reporting of mobile phone / cyber-crime as well as make tracking of fraudsters easier. The current mobile phone / cyber-crime reporting process is very stressful, cumbersome and excessively engaging.

7.    The new Board should put in place a Subscriber’s Compensation Plan which will compensate subscribers with Free Airtime, anytime the Telecoms Operators perform below the Key Performance Indicators parameters (KPI) as set by the Nigerian Communications Commission. The current practice where Telecoms Operators fall short of KPI parameters and are imposing huge fines, which goes to government coffers, is to say the least, highly exploitative and unsavory of the Subscribers who suffers the injury and the brunt of poor quality service and other unauthorized deductions.

8.    The new Board must ensure that the Honourable Minister of Communications order of DATA ROLL-OVER must be complied with. Operators have not been complying with this directive.