South Africa: Gremlins again hit MTN network

Telecoms

A network outage has hit MTN for the second time this year.

The mobile operator said on Thursday that it is experiencing voice and data connectivity issues affecting some of its subscribers across the country.

“Engineers are investigating the issue. MTN apologises to affected customers for any inconvenience caused,” it said in a statement.

MTN earlier this month in part blamed a 48-hour network outage in February, which affected a million customers, for a poorer than expected financial performance in the first six months of 2016.

Following that outage, MTN moved to reimburse clients who purchased a one-day data bundle during the two days when the network problems occurred and who had not utilised these bundles due to the outage.

“The rationale behind this is that a number of customers had purchased MTN one-day data bundles which they could not use … during the duration of the outage,” the company said at the time.

The company said it did not intend to offering reparations to other customers affected by the network outage, which was cause by a malfunctioning network node. 
Source: Techcentral 18 August 2016