TELECOMS

Africa’s Self-Care App Challenge – Snapshots of winners and losers across seven countries

25 September 2020

Self-service – where a customer uses an app or website to service their own needs – is more widely accepted outside of Africa. The potential cost savings are large if it can be done successfully. Russell Southwood looks at progress with self-servicing apps in seven key markets. Want to top up your minutes or your data bundle but don’t want to go into your nearest MNO outlet? Want to check the level of your bundle? Have a query but can’t bear waiting on the line to the call centre? Fed up with call centre staff who aren’t helpful? The self-service…

BROADCAST

TV5MONDE launches its francophone VoD platform with one eye on the African market – 3,000 hours of content to rise to 5,000 by 2021

18 September 2020

TV5MONDE launches its francophone VoD platform with one eye on the African market – 3,000 hours of content to rise to 5,000 by 2021 Francophone Africa has access to far fewer online content platforms than its Anglophone equivalent. This week things are about to change with the launch of TV5MONDEPLUS.COM. Russell Southwood asked TV5MONDE’s Director-General Yves Bigot how he see the prospects for the platform in Africa. The idea for TV5MONDEPLUS.COM came out of “a meeting of minds” between Bigot and Melanie Joly, then Canadian Minister of Culture and now Minister of Tourism, Official Languages. It got backing at the…

REPORTS

Sub-Saharan Africa's Broadcasting Landscape

Balancing Act is pleased to announce the publication of Sub-Saharan Africa’s Broadcasting Landscape and Nine Key Markets. The report is a joint publication with one of the continent’s leading providers of mobile-based research and insights GeoPoll.