South Africa: Icasa Appoints New Chief

More

The Independent Communications Authority of SA (Icasa) has finally appointed a new CEO after the previous head left midway through an internal investigation into her conduct last year.

The new CEO, Karabo Motlana, will take up the job from September 3. In a short statement yesterday Icasa said: "The authority looks forward to working with him and believes he will be of assistance in meeting the challenges that lie ahead and fulfilling its mandate."

Icasa regulates the telecommunications, broadcasting and postal sectors. It is notoriously understaffed, underskilled and underfunded.

Icasa chairman Paris Mashile has often complained that its best employees are routinely poached by the private sector, particularly by the high-paying cellphone operators.

Icasa began this year with 17 high-level vacancies.

For once Icasa is getting its own back, and has drawn Motlana from Cell C, where he is the head of regulatory affairs. Motlana previously worked in Telkom's regulatory and government affairs department.

Mashile could not be reached for comment on the new appointment yesterday.

Former CEO Jackie Manche quit the job midway through an inquiry into alleged breaches of the Public Finance Management Act and the Icasa Act. She had been suspended on full pay for 10 months before resuming her duties, then left during the Christmas holidays. The inquiry was quietly shelved without a verdict, as Icasa said there was no need to continue the probe once Manche had resigned.

Yesterday Democratic Alliance spokeswoman for telecommunications, Dene Smuts, said she hoped Icasa had appointed someone who understood the body's tasks and his role in the organisation.
(Business Day (Johannesburg), 15 August 2007

Dear Balancing Act News,

I've been following your stories on DSTV Select. This is a great package at a good price. This is if you could get connected. I subscribed to Option 2 and they connected me on the 14 June and I don't think I would have been connected if it were not for the help of dedicated DSTV staff, I believe the system since changed, DSTV can't do much to get your account activated.

I since subscribed to Option 1 even returned the decoder yesterday. But went to fetch it today again and decided, I want this product, Vodacom advertises it and it must be connected somehow, sometime.

I read on hellopeter.com about a man that's now waiting for a month and it doesn't help to write to Vodacom they apologizes tell you that your problem receives priority attention at Head office and this is where it ends they just don't come back to you. If you phone customer service then it take more that a hour and you get through to a consultant who asks you for your smartcard number.

It's all good that you keep us updated with new development in the Entertainment Industry but if you do some research you will see the problems we as subscribers have to endure when we subscribe to DSTV Select and how long it takes to get activated.

David Hattingh
South Africa