South Africans now regularly purchase movies online
On 20th August 2010, market research company Synovate uncovered the online spending habits of South African Internet users. The survey reveals that audio-visual content providers in Africa should consider “secured” internet as a growing distribution channel.
One-fifth of South African consumers state that they have shopped online in the past six months and the most popular choice for online purchasing are movies and music downloads - cited by 44% of respondents as regularly purchased. In 4th position, CDs’ and DVDs’ purchase accounts for 19% of survey respondents.
Synovate conducted research with 500 Internet users in the metropolitan areas of Johannesburg, Cape Town, Durban and Pretoria. "With the advent of cheaper and faster Internet access in South Africa, Synovate investigated attitudes and perceptions around banking and shopping online as these activities have become easier for our consumers," states Alicia Gaddin, ITT Sector Head for Synovate. "However, having Internet access does not necessarily mean that customers will shop online. Convenience, variety and saving money are big push factors when it comes to online shopping."
Of the fifth that do shop online, the main advantages of doing so were mostly around convenience - 43% stating that it was more convenient than offline shopping and 33% stating that they shop online because it is "always open". Further benefits of online shopping include not having to endure a busy shopping environment or having to deal with salespeople (mentioned by 23% and 22% of respondents respectively). Another plus is that one can browse many items at once (18%) and that it's easy to compare details (16%).
Aside from movie and music downloads, the top online purchases were books, travel, CDs and DVDs and mobile content. "Movie and music downloads, as well as mobile content and games are easy to buy online and also provide instant gratification compared to some of the other online purchases," states Gaddin. "Buying books, CDs and DVDs and even groceries all come with a waiting period while the goods are delivered."
The good news for South Africa is that the majority (68%) of these purchases are made on local sites. World Wide Worx recently released a study revealing that the online shopping amount in rand value in 2010 will come to R2-billion and that there is evidence that consumers are becoming more familiar and comfortable with the process and are therefore spending more online.
"This is good news for South African retailers," states Gaddin, "and does not necessarily mean that money is being taken away from the traditional (offline) business. It offers an extra channel for distribution, one which is growing rapidly. The challenge for retailers now is to build upon their offering so as to increase the amount of local spend further."
The overall experience of shopping online was rated as "very good" or "excellent" by 85% of respondents. This was broken down into convenience, security (shopping and goods), the amount and variety of goods online as well as the quality of customer services, and of course the ever-important cost factor.
Of those who indicated that they do not shop online, 40% stated that the reason for this is they enjoy going to shopping centres. Related to the experience of offline shopping, 24% state that they like to browse in other shops and 23% say they like to be able to touch or try on the items that they buy.
"In South Africa, going to shopping centres is still seen as leisure activity, or a day out. They are entertainment opportunities that can include the whole family," states Gaddin. "This is because of the fact that there are many brands and outlets that are being introduced to our market - for example a high-end outlet such as Mango being introduced to the relatively 'sophisticated' shopping market in Sandton. Then on the flipside there are some areas in South Africa where shopping malls are a brand new phenomenon - take Maponya Mall in Soweto for instance. For most South Africans the experience of shopping in a mall is still very exciting and offers variety that we did not see before."
A third indicated that security risks acted as a barrier to online shopping and related to this, 24% stated that they were worried that their goods would not be delivered. 18% believe that the process is too difficult whereas 19% state that they simply do not have a credit card to do so. "This is a public knowledge issue," says Gaddin. "For many online sites you can pay with a debit card or even do an electronic transfer and so this should not be perceived as a barrier."
With FNB introducing PayPal into the South African market, Synovate spoke to respondents about awareness and perceptions of the newly introduced service in South Africa. Twenty-two percent of those interviewed know what PayPal is and of those, only 29% have used this for making an online payment. An even smaller proportion has used PayPal to receive money, having sold something online. The majority (63%) of those who had knowledge of the service agree with the sentiment that it is a safer option compared to giving out card details online and 33% believe that this will encourage further online spending in South Africa.
Synovate conducted research with 500 Internet users in the metropolitan areas of Johannesburg, Cape Town, Durban and Pretoria. They were interviewed using a face-to-face CAPI methodology and were asked questions relating to online shopping, online banking, PayPal and cell phone banking. Respondents were asked to exclude 2010 World Cup tickets in their definition of online shopping within the last 6 months.