MultiChoice Malawi launches app for accredited installation engineers to ensure quality
14 March 2019
Television entertainment service provider, MultiChoice Malawi, has announced the launch of an installer eco-system application for accredited installers to provide exceptional customer experience.
MultiChoice Malawi Marketing Manager Chimwemwe Nyirenda said the institution has introduced the installer eco-system to improve the processes for installations in support of the delivery of their promises.
In an interview after the official launch on Monday at Lotas hotel in Blantyre, Nyirenda said the installer Ecosystem will improve a customer’s experience from the time a customer purchases their kit to the point of getting the whole set-up done and watching the exciting content.
“The Eco-system application will provide ease in finding an installer, scheduling and ensuring that a job is well done the first time. All completed installations by an accredited installer guarantee a six-month warranty.
“The launch of our eco-system application was in support of MultiChoice Malawi’s mission of delivering great value to our customers by making great entertainment more accessible,” Nyirenda said.
He has since advised their customers to refrain from using unaccredited installers whenever they want to set their kit claiming this newly launched ecosystem is an easy, fast, reliable and engaging set-up.