News update Telecoms and ICT in Africa – Issue No 126 on 6 September 2002

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NIGERIA’S DISCONTENTED TELECOM CONSUMERS FIND A VOICE

6 September 2002

As African telecoms cease to be state-owned, pressure for change will increasingly come the new private companies’ consumers. By any standard, Africa’s telecom customers are badly treated: they often have to put up with long queues to get a landline service, billing is often erratic and unclear, there are no transparent service obligations and even with competition, little evidence of a "service culture". As one of the continent’s largest markets, Nigeria is a case in point.   The continuing pressure to lower GSM tariffs may yet put the operators on the back foot. Senate President Anyim Pius Anyim has backed…