News update Telecoms and ICT in Africa – Issue No 47 on 10 November 2000

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TOGO: FIRST VOIP CALL CENTER IN AFRICA

10 November 2000

The arrival of Africa’s first VOIP call centre will have an impact that may send ripples around the continent. Firstly it provides a tangible proof that Africa has the potential to service international markets. The call centre offers a service to North American clients who pay in hard currency. Secondly it must have some collateral effect on the debate over internet-enabled phone calls. VOIP (telephone calls via the internet) is banned in most major African internet markets, notably South Africa. ISP owners in Ghana have been arrested for using it. Can this stance be maintained if countries start offering the…