News Update - Telecoms and ICT in Africa - Issue No 1037 on 25 September 2020

Top Story

Africa’s Self-Care App Challenge – Snapshots of winners and losers across seven countries

25 September 2020

Self-service – where a customer uses an app or website to service their own needs – is more widely accepted outside of Africa. The potential cost savings are large if it can be done successfully. Russell Southwood looks at progress with self-servicing apps in seven key markets. Want to top up your minutes or your data bundle but don’t want to go into your nearest MNO outlet? Want to check the level of your bundle? Have a query but can’t bear waiting on the line to the call centre? Fed up with call centre staff who aren’t helpful? The self-service…