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CUSTOMER SERVICE & CONTACT CENTRE WEST AFRICA

24-25 November 2009, Oriental Hotel, Lagos

This year’s theme is “Achieving excellence in Customer Service & Increasing Market Share during an Economic Downturn”, it is aimed at organisations in the region with established contact centres – and those planning to set up centres – to learn about world trends and latest developments in contact centre technologies and management strategies. Telecom operators, banks and other financial service companies, outsourcing operators, oil companies, public utilities and government departments will be the key target sectors. For the full programme visit Aitec Africa’s website (www.aitecafrica.com)

ONLINE EDUCA BERLIN 2009

2-4 December 2009, Berlin, Germany

Innovate, Share, Succeed – is the theme of OEB 2009. This year’s agenda will be about your learning innovations, your expertise and the great ideas that will lead your organisation, company or school to success.

For the full programme visit the organiser’s website

www.online-educa.com

TANCon AFRICA 2009

4-6 December 2009, Taia Resort, Freetown, Sierra Leone

This years conference will explore the theme "Virgin Territories: A New Market for Innovative Investment" through the use of case studies on Sierra Leone and other liberalizing African markets.

TANCon Africa is hosted by TAN a global non-profit organization that fosters entrepreneurship and technology among people of African descent. TAN was founded in Silicon Valley, California in 2004 to provide a support structure and network for entrepreneurs, aspiring entrepreneurs, and community leaders worldwide. This year, the TAN Africa conference is held in collaboration with the Internet Society of Sierra Leone and supported by the Ministry of Trade & Industry and Sierra Leone Import Export Promotion Agency (SLIEPA).

TANCon Africa 2009 will attract over 250 local and international attendees from the United States of America, South Africa, the United Kingdom, Nigeria, Ghana and the rest of the world. Conference participants will range from industry leaders and key decision makers of global financial institutions, fortune 500 companies in ICT, Finance, Agriculture, Tourism, Infrastructure, Social Entrepreneurship and Renewable Energy.

http://www.tanconf.org/

MOBILE PAYMENT, REMITTANCE AND M-COMMERCE AFRICA 2009

9-10 Dec 2009, La Palm Royal Beach Hotel, Accra, Ghana

This premier Summit brings in telecom operators, Mobile Virtual Network Operators, financial institutions and technology providers in the mobile payment & remittance space to look at the new opportunities in Africa, particularly West, Central and Southern Africa. Indeed, banks, including microfinance/microfinance institutions, together with the national telcos are tapping on new business opportunities in the African market by rolling out mobile financial services products.

http://www.magenta-global.com.sg/MPRMC/

TELECOMFINANCE 2010

26th – 27th January 2010, Renaissance Chancery Court Hotel, London

TelecomFinance 2010 will bring together the key individuals and companies that will shape the telecoms industry in what is set to be another challenging year ahead.

After a subdued year of deal activity the panel sessions will explore the changing focus in global M&A, the hottest regions for deals and fresh ideas on operational efficiency and maximising new technologies.

Don't miss this opportunity to network, share knowledge and do business with operators, financiers and dealmakers from across the global telecom finance community.

www.telecomfinance.com/2010

MOBILE WEB EAST AFRICA: Harnessing the potential of the internet and applications on mobile devices

3rd & 4th February 2010, The Continental Hotel, Nairobi, Kenya

Following the unrivalled success of Mobile Web Africa, the most progressive and innovative mobile focused event in Africa is now moving to East Africa. With contributions and support confirmed from a host of the leading individuals and organisations Mobile Web East Africa is promising to be a superb two day conference. If the evolution of one of the most important technological advances of the 21st century is of interest to you then attending this event, which features an interactive roundtable seating format, is a fantastic opportunity.

info@allamber.co.uk