Safaricom to offer IT Systems Management Services in Kenya
Safaricom's corporate customers can now leave most of their day-to-day information technology (IT) systems management operations to the service provider. In a partnership deal signed between the company and solutions provider, Cisco on Wednesday, the latter will provide managed services to Safaricom, enabling it to offer companies a wider range of business services at an affordable cost.
The managed services provider (MSP) will provide services such as desktop and security monitoring, patch management and remote data back-up as well as technical assistance to their clients.
The services will be billed at a flat or near-fixed monthly fee, which will benefit clients by providing them with predictable IT support costs.
"Customers will no longer have to worry about bandwidth needs, they will only pay for network service as Safaricom handles operations, allowing them huge savings," said Safaricom CEO Michael Joseph.