Kenya: Glaring Errors Blight Government Websites

Digital Content

How up-to-date is your company's website? Is it as good as it should be? These are the question that begged for answers after Saturday Nation decided to do a random check of various websites.

Unknown to the management, people who visit websites are largely impatient and often ready to move on to the next available alternative for similar services. A survey done by the Saturday Nation reveals that most websites lack specific details, such as an address for communication and feedback.

A website consultant, Mark Kamau, says the Internet has become very integrated with people's lives. "It is almost a sin not to have a company website, but having an outdated website is the greatest sin," he says.

There is no reason, he says, for an institution not to have a website. "Some may say cost is an issue, but there are plenty of free website solutions," Kamau says, adding that to set up a website costs anything between Sh5,000 and Sh30,000.

To show how websites mislead at times, I visited the Office of Public Communications' website. Navigating through it you will be misinformed that Lieutenant General Augustino Stephen Karanu Njoroge is the army commander.

The true position is that Lt-Gen Jackson Tuwei is the Army commander. On the Government of Kenya website, the telephone contacts given lack the current extra digit added to numbers within the central business district in Nairobi.

Several other websites, including that of the Vice-President, ministries of Finance, East African Community and interestingly, that of Information and Communication, have errors.

University of Nairobi law lecturer Kindiki Kithure is listed as the National Cohesion Secretary at the Ministry of Justice and Constitutional Affairs although he resigned a long time ago.

The ODM-K nominated MP Mohamed Abdi Affey is still listed as Kenya's ambassador Somalia at the Government spokesman's office website. However, the Ambassador of Kenya to Somali currently is Major Gen (rtd) Jackson Mulinge.