NCC SANCTIONS MTN NIGERIA FOR POOR SERVICE

Telecoms

The Nigerian Communications Commission (NCC) has slammed its hammer down on MTN Nigeria for poor services on its network after several warnings. Henceforth, MTN should submit to the commission on weekly basis a report of its achievements on quality of service parameters for an initial period of ninety days or until it (MTN) improved service quality, the commission said.

  In a letter dated June 14, 2007 and addressed to the Chief Executive Officer of MTN Nigeria titled: Issuance of direction to MTN Nigeria Communications Limited Pursuant To Section 53 (1) of the Nigerian Communications Act, 2003, NCC said it has banned all new promotions encouraging more call minutes.

"In exercise of its powers contained in Sections 4 (1) (b), 53 of the Nigerian Communication Act, 2003 and Condition 30.3 of the Digital Mobile Licence, the Commission having also considered the appeal of MTN, hereby issues Direction as follows:

That MTN should not embark on any future promotional activities geared towards encouraging more minutes of calls in excess of its current capacity for a period of ninety (90) days in the first instance. "This shall take effect within seven (7) days from the receipt of this Direction".

That MTN should comply with quality of service parameters stated in the said notice of intention to issue a direction and should submit to the Commission on weekly basis a report of its achievements on these parameters for an initial period of ninety (90) days or until the QoS improves. The Commission expects to receive the first report on June 25, 2007;

"The Direction not to embark on future promotional activities above may be subject to a thirty (30) day review so as to monitor improvements in the quality of service level" the commission said. NCC said if MTN fails to comply with this directive, the Commission shall in accordance with the Nigerian Communications (Enforcement Processes etc) Regulations 2005 impose a fine of N5million and a further sum of N.5million per day that such penalty remains unpaid and for as long as the contravention persists.

(SOURCE: Daily Trust)