The Ethiopian Telecommunications Agency on Wednesday announced a procedural restructuring to enable it to live up to customer demands. The Basic Procedure Restructuring, technically termed as BPR, is said to make the agency 97.5% more efficient by allowing customers and stakeholders to enjoy good and workable access of licensing telecommunication and radio frequency in a much shorter period and with less cost.   Under the new BPR, the 49 steps one is required to go through to be issued the license have been reduced to be just three thereby relieving the customer a significant amount of resource and time said Zewdu Kassa , Customer Service and License Office Head with the Agency.

Moreover, in terms of time that is wasted to get things done in licensing, the new structure will reduce the current 16,800 minutes to 120 minutes. It will also slice the 6,890.55 Birr it normally takes one to just 51.10 birr.

Speaking at a consultative workshop with customers and stakeholders on BPR at Ghion Hotel, the Agency's General Manager, Eshetu Alemu, said the new BPR which he said was the result of a comprehensive research, was primarily intended to boost the agency's capacity to be come compatible with the needs of customers and stakeholders.

"Since the agency started with strategic plan and work management in 1998 E.C fiscal year, the agency has conducted a research that enables implementing the new basic restructuring procedure that would soon be transformed to a practical action," Eshetu said.

The research identifies several drawbacks from the previous procedure that "put some irrelevant requirements on customers" and "greatly limited the rights of citizens." The agency said the new BPR has created a mechanism by which it will work with Custom Authority in inspecting the smuggling of radio tools with out the recognition of the agency.

It said individuals organizations including those 'authorized' ones will be put under strict control. "We have the experience that there has been the possibility that some organizations or individuals smuggle radio tools and programs with out the agency's permission." "To curb this problem, we are working with the Customs Authority in addition to the technology that we will use to monitor and control with a proper inspection method," Zewdu added. He however indicted that there are some conditions which may be out of the Agency's controlling span. It was not clear if the official was referring certain government authorities.

(SOURCE: Daily Monitor)