TSC Unveils Text Message Service for Teachers in Kenya
Teachers will no longer be required to travel to Nairobi over job-related matters.
The Teachers Service Commission has unveiled a new mobile phone short text message (SMS) service, through which its employees countrywide would obtain services from its Nairobi headquarters.
The new service is expected to significantly reduce the number of teachers who flock head office for various services and enquiries. An estimated 7,000 teachers visit the offices every month on job-related issues, according to TSC chief executive Gabriel Lengoiboni.
The situation, he said, indicates lack of efficient communication between the commission and its customers. Teachers can now receive information regarding latest development and changes at commission through the new service. Lengoiboni said the strategy was part of the commission's efforts geared at improving its corporate image. It is also anchored on the government's Rapid Results Initiative, he explained.
"The commission has put in place relevant infrastructure, which includes provision of enough computers to ensure that the strategy is well implemented," he assured.
The service which is seen as a breakthrough in efforts to bring about efficient communication at the largest employer of public servants, will enable teachers make enquiries through their cell phones by sending text messages to TSC. To access the service, the client will be required to create a text message; TSC, give the TSC number, district, school make an enquiry and send to 5556, not exceeding 160 characters.
The teachers will receive an auto response message saying the commission will respond within one day and not more than seven days. Service users will pay Sh5 above the normal rate. In addition, teachers can also inquire about services offered by the Commission through the Interactive Voice Response. To access this service, a teacher/client will be required to dial 0900881100.
(Source: The Nation)