Windhoek City First On E-Service in Namibia

Digital Content

The City of Windhoek is the first municipality in Namibia to introduce electronic services to residents, which will include electronic account enquiries, tender submissions and service applications.

These will be available via the Internet and from self-service kiosks or portals to be set up at strategic locations. "This project will make Windhoek the first municipality in Namibia to introduce electronic or e-service in Namibia," said Mayor Matheus Shikongo at the signing agreement with a local software provider last Thursday.

"Public administrations, including municipalities are challenged to improve efficiency, productivity and services. Citizens expect faster service delivery and less waiting in a queue."

Shikongo added that he hoped the software for the "e-city enterprise resource planning (ERP) project" could eventually be rolled out to all other local authorities, saving money and improving efficiency along a shared services concept.

Already 73 municipalities in southern Africa are using this software system. The ERP system will take up to 18 months to be fully rolled out at the City, but one part of it, the new billing system is expected to be in place within a year. It will eventually replace the entire municipal management system of the Windhoek municipality.

(SOURCE: The Namibian)