Outsourcing to Create 100,000 Jobs Every Year in Uganda


The Ugandan Government claims that it will create at least 100,000 jobs a year in the ICT sector through an ambitious outsourcing plan. The announcement was made by Aggrey Awori, the Minister of ICT, during the Third Business Outsourcing Process conference oganised by the Competitiveness and Investment Climate Strategy in Kampala last week.

The ambitious initiative-Business Process Outsourcing, according to Awori, will see young graduates not only take charge of the front office outsourcing - which includes customer-related services such as contact centre services, but also do internal business functions such as human resource, research and accounting outsourcing. He said: "Beginning today we shall begin the process of training students in higher institutions of learning in BOP."

"With this project, they will be able to earn at least $5 per day while doing the work at their convenience, including working at home," he added. BPO involves contracting operations and responsibilities of specific business functions (or processes) to a third-party service provider.

Worth noting is that the government will be encouraging its own agencies and institutions to outsource operations, as well as involve the private sector in the process of outsourcing. The project that targets to create about 100,000 jobs every year will be established by putting up a call centre Makerere University.