Jobs & Opportunities


Manager: Communications, Information and Technology
Black Sash Trust
Cape Town, South Africa 

The Black Sash is a non-profit organisation with a national network of offices which provides rights education, support and advice to thousands of people, particularly in the area of social, economic and consumer protection. Our national and regional offices lobby all levels of Government and the private sector to ensure that socio-economic rights and the fight against poverty stay at the top of the agenda.

Reports to  the National Director

Main purpose of the job
The Communication, Information and Technology Manager will oversee the management of the technology infrastructure, current and archival records and mass communication of the organisation.
Key tasks and responsibilities 1. Manage Information Unit
Work closely with the National Director to contribute to the strategic advancement of the organisation

•Prepare reports for the National Director
•Manage workflow and budget of the unit
•Manage the work of the Database Administrator and Tech Support Officer

2. IT Management
Manage the technology infrastructure of the organisation.
•Have a good understanding of trends in technology, including cellular phone technology, and how these affect the organisation
•Oversee the use of technology in the organisation in terms of hardware, software and internet usage
•Develop and monitor adherence to policies around e-communication and usage of computer assets
•Manage the growth and maintenance of Black Sash-owned computer assets
•Manage strategic planning around procurement of hardware and software for the organisation

3. Database Management
Management of all organisation database systems
•Oversee database development and maintenance
•Perform a business analyst role in developing systems and workflows for information capturing and reporting

4. External Communications Management
Oversee bulk communication from the organisation via electronic newsletters, website, public media and social media platforms.
•Develop and implement website and social media strategy to further organisational goals
•Develop and implement SEO strategy for website communications
•Develop webpages and maintain current website
•Investigate possibilities for a mobi site and implement if needed
•Manage the design and technical production of the newsletter
•Ensuring adherance to Black Sash branding in communications and design style
•Manage the production of materials, including books, pamphlets and multimedia resources

5. Records Management

Management of historical archives and electronic records.
•Develop management strategy for Black Sash archives, both documents and photographic records
•Manage current electronic records in terms of storage and retrieval systems
•Ensure adherence to PAIA

Job Specification Education                                                                                                                         

•Relevant 3 year IT degree
•Additional relevant qualifications will be an advantage


•At least 5 years experience of work in a Human Rights NGO at strategic management level
•Experience with technology in the non-profit sector
•A minimum of 5 years experience in web development, usability and social media for Human Rights campaigns and Rights Education.
•Experience in design, development, implementation and management of a database for case work, events and contacts.
•Experience in the application of archival standards and procedures
•Experience in managing a Human Rights document resource centre
•Experience in staff supervision and management

Knowledge and Skills

•High level of technical knowledge, in terms of hardware, software, networking, programming, web development, usability and information systems essential.
•Ability to multi-task
•Exceptional administration skills
•Good communication, interpersonal, teamwork and listening skills
•Planning and organising skills
•Creative problem solving skills


•Fluency in spoken and written English

Personal Attributes

•Ability to meet deadlines
•Self-motivated, uses initiative and able to work without supervision
•Integrity, honesty and respect for confidentiality
•Attention to detail

For application, please forward a comprehensive CV and a covering letter stating why you would like to work at Black Sash and also what makes you the best candidate for this job to by Tuesday 29 March 2011 @ 16h00 pm. If you do not get a response from us within two weeks after the closing date, please consider your application unsuccessful.