Telkom Kenya argues the toss with CCK over QoS report
Following a quality of service report released by the Kenyan Communication Commission, Telkom Kenya has criticized the scope and methodology used within the report. The CCK 2010/2011 Quality of Service (QoS) report, released last week, revealed that Telkom Kenya failed to meet half of the Key Performance Indicators (KPIs). The report ranked them as the poorest network in the country in regards to the terms of service. They may be right but it’s a hard position to take where you end up arguing with the referee.
According to Telkom Kenya, a different audit benchmarked on international standards and carried out by France Telecom Group rated the company as having one of the best GSM networks among its African subsidiaries.
Telkom Kenya’s CEO, Mickael Ghossein, released a statement saying “[Telkom Kenya] have queried the scope and methodology on which the report is based, with a view to correlating it to our own independent evaluation of our networks based on the same parameters.”
The company has also said that an assessment they had carried out in June showed its Call Completion Rate was 96.8 percent, against the 90 percent minimum set by the CCK. Their Call Success Rate also scored at 98 percent against the 90 percent minimum. The QoS report however, rated Telkom Kenya’s Call Completion rate at 38.50 percent, and its Call Completion Rate at 41.36 percent. The company has also said that its investments on the network were not appreciated by the regulator.
“The results come as a surprise to us considering 2011 marked the successful upgrade and improvement of the Orange mobile network in preparation of our 3G rollout,” Ghossein added.
The CCK has previously been criticized by Safaricom, which strongly opposed last year’s report. Safaricom raised questions on the credibility of the audit process. Since then however, their score has improved and the company has accepted this year’s findings.