Kenya: Teams Cable Users to Experience a 12-Hour Downtime, Safaricom Notifies Customers

Internet

The TEAMS submarine cable, which runs from the Kenyan coast to Fujairah in the United Arab Emirates, carries a significant proportion of Safaricom's internet and international voice traffic.

It was the first sub-marine cable system to land on the Kenyan coast, connecting the country to the rest of the world through a high-bandwidth connection. Safaricom is a major buyer of capacity on TEAMS, besides being an anchor shareholder in the landmark public-private venture.

Internet users hooked up to The East African Marine System (TEAMS) cable would be denied service for 12 hours over the weekend due to maintenance procedure. The TEAMS cable is scheduled for maintenance service starting Friday January 6, 2012 night, in an operation that could temporarily affect services provided by its shareholders.

"We wish to notify all our shareholders of the planned works and apologize unreservedly for any inconvenience this may cause. The cable should be fully operational after the scheduled 12 hours of maintenance service," said TEAMS General Manager Joel Tanui.

The service is planned to run from 10 pm on Friday January 6, 2012 to 10 am on Saturday. The TEAMS submarine cable will not be available during that time. Full recovery to TEAMS cable could take longer. Safaricom has already notified its customers of the emergency service.

"As TEAMS shareholders, we have been informed of the planned works. Mitigation measures will be put in place, but some customers may experience slow internet speeds and some level of service degradation during this period. We sincerely apologize for this," said Safaricom CEO Bob Collymore.

Collymore assured customers that Safaricom would direct the affected traffic to satellite and other submarine cable systems and stressed the firm's commitment to ensuring normal services during the maintenance period and a quick recovery thereafter.

The TEAMS submarine cable, which runs from the Kenyan coast to Fujairah in the United Arab Emirates, carries a significant proportion of Safaricom's internet and international voice traffic. Safaricom is a major buyer of capacity on TEAMS, besides being an anchor shareholder in the landmark public-private venture.