Natcoms Demands Compensation From Starcomms on Validity period in Nigeria


The National Association of Telecommunications Subscribers (NATCOMS) has called on Starcomms to pay compensation charges to its subscribers for a deliberate delay in implementing the 90 days validity for subscribers.

In a communique on the update of consumers score sheet for telecom operators, NATCOM observed that Starcomms has over the years, deliberately deprived its customers the opportunity of enjoying 90 days validity as practiced by other telecom operators.

Starcomms, according to NATCOMS, flouted the orders of the industry regulator, the Nigerian Communications Commission (NCC), which had since April this year mandated Starcomms to increase its validity period from 15 days to 90 days. He said in September this year, NATCOMS threatened to take Starcomms to court, should they continue to flout NCC directives and deprive subscribers of their benefits. However Starcomms decided to comply with the 90 days validity period, few weeks ago, when it became clear to them that NATCOM was pushing for the court over the issue.

Apart from Starcomms, the subscriber score sheet reflected on Multilinks-Telkom's network, where its subscribers could not recharge / load credit on their phones for some time now. NATCOMS went to lodge a complaint at Multilinks-Telkom's office on Adeola Odeku Street in Lagos, but that no proper attention was given to them. He said NATCOMS took the complaint further to the Consumer Affairs Bureau of NCC where immediate action was on the matter, and that early resolution was promised.

Daily Independent