South African Consumer Commission to Tackle International Roaming Fees

Telecoms

South Africa's National Consumer Commissioner Mamodupi Mohlala has revealed that the commission has set its sights on tackling the high cost of international roaming for cellphone users.

Briefing the National Assembly's Trade and Industry Portfolio Committee, Mohlala said the commission would seek the advice of experts around international roaming fees.

The commission is currently looking into cellphone and internet service providers that provide pre-paid data but do not allow consumers to carry over unused data to the next month.

The commission had sent a number of service providers a letter warning them that this current practice was in breach of Section 63 of the Consumer Protection Act. Mohlala said operator iBurst had already amended its agreements after it received the letter. She said the commission had already held meetings with MTN, FNB connect and G Connect and would meet with Vodacom and Cell C soon over the matter.