Uganda: UCC, telecom firms set to meet over service quality


The Uganda Communication Commission will hold a meeting with telecom executives to discuss, among other things, the increasingly deteriorating service quality, according to Eng Godfrey Mutabazi the UCC Executive Director. The meeting will mainly focus on the failures registered in the mobile money service, ambiguous charges, service interruptions and network failures.

Speaking to Daily Monitor on the sidelines of the launch of UCC’s 2nd Annual Communications Innovation Award, Eng Mutabazi, said growing challenges in the telecom sector have impacted heavily on telecommunications, inconveniencing customers and businesses. He said: “Telecoms have grown their subscription but have not cared to grow their capacity so as not to interrupt customer services.”

Eng Mutabazi said the growth in customer numbers must be matched with growth in technology, service points and human resource. He said: “Unless telecoms work on expanding their capacity to meet the growing subscriber numbers, communication might in the near future become worse.”

Commenting on the matter, Themba Khumalo said: “Although am not aware of the meeting, it is a welcome measure that will help telecoms devise ways of improving service delivery.