IHS invests $8 million to upgrade Network Operations Centre in Lagos

Mergers, Acquisitions and Financial Results

IHS, a telecommunications infrastructure provider, with headquarters in Nigeria and operations across Africa, has invested USD 8 million to upgrade its Network Operations Centre (NOC) in Lagos. The upgrade allows IHS to offer state-of-the-art infrastructure management and professional services and site monitoring systems to mobile network operators in Nigeria, Cameroon, Niger and other neighbouring countries in West Africa.
Issam Darwish, CEO, IHS said:
“The investment in the NOC marks a new chapter for IHS, and reaffirms our commitment to Africa. It will allow us to implement our regional growth plan by expanding our reach and providing the additional higher value services that regional operators are currently seeking. It will also let us deliver more value for our customers by creating significant cost synergies.
With the eventual evolution of 4G in Africa and the surge in mobile traffic, operators will be looking to differentiate their services by offering the best customer experience. Tower management will play an important behind the scenes role in this and our investment in NOC underscores that IHS is well positioned for the imminent arrival of 4G.”
The NOC will provide a range of comprehensive professional tower management services to network operators while leveraging cost and value synergies.  These services include a holistic approach to tower utilisation with the aim of turning every base station and tower into its own profit and loss centre; green power management; preventative and corrective maintenance of all devices and procedures on site; minimising site down time closer to zero; and a new approach to customer service management. The NOC will enable IHS to operate its proprietary and customer infrastructure more efficiently, enhancing its regional service delivery and competitiveness.
William Saad, Group Chief Technology Officer, IHS, added:“The NOC development, with an initial capacity for 5,000 sites, gives us the ability to monitor networks in real time and respond accordingly. Many operators achieve on average 98% uptime on their own sites, which results in estimated annual revenue losses of $7,000-$10,000 per site. The current 1,000 sites managed by the NOC have an availability of over 99.9%, vastly reducing operators’ revenue loss by minimising their downtime.”