Umeme Launches Mobile Money Payment System in Uganda


Umeme recently launched bill payments by Mobile Money together with real-time bank reconciliations, meaning that customers will be able to avoid disconnections caused by delayed payment reconciliations.

The instant payment solution launched under the banner 'Touchpay Solutions', was unveiled by the ICT Minister, Dr. Ruhakana Rugunda, in Kampala recently. The mobile money payments will be made through both MTN Uganda and Airtel Uganda, as well as nine partner banks. They include Bank of Africa, Barclays Bank, Centenary Bank, Citibank, Crane Bank, DFCU Bank, Post Bank, Stanbic Bank and Standard Chartered Bank.

Rugunda said "Touchpay Solutions" was a result of a partnership that would improve service delivery to a wide range of customers. "I am extremely pleased that a utility company that is at the core of our economic development has reached out to other companies driving our economy to find common ground for the common good.," Rugunda said. "Think for a moment about customers in Rakai who had to travel to Masaka to pay their bills.

Umeme Managing Director Charles Chapman said 'Touchpay Solutions' was designed specifically to ease the customer experience with the company, and would encourage more customers to connect to the national grid.

Chapman said that previously when a client paid in the bank it would take a couple of days before such a payment would be reconciled with Umeme accounts and sometimes this delay would cause disconnection of power a thing he said would not happen with 'Touchpay Solutions'.

Umeme Chief Financial Officer Selestino Babungi explained that "Touchpay Solutions" would involve payments at banks both over-the-counter and through the ATMs as well as payment by internet and phone banking.