Nigerian Consumer Group Demands $3.6 Billion in Compensation for Poor Phone Service

Telecoms

A Nigerian consumer rights group is demanding that the big four GSM mobile networks offer N602 billion (US$3.6 billion) worth of airtime credit for poor services.

The National Association of Telecoms Subscribers (NATCOMS) has made the demand and petitioned the telecoms networks own trade association and the telecoms regulator.

NATCOMS has demanded that mobile networks offer N5,000 to each subscriber as a way of compensating them for the poor quality of services

With nearly 120 million subscribers, the compensation claim could reach $3.6 billion for the industry.

However, the consumer rights group has no way of enforcing its demand, and would have to seek legal action to force any such payments.