Nigerian Trio fined for missing QoS targets


The Nigerian Communications Commission (NCC) has fined three of the country’s four largest mobile operators a combined N647.5 million ($3.9 million) for failing to meet quality of service standards last month.

The Director of Public Affairs at the NCC, Tony Ojobo announced that Globacom has been sanctioned N277.5 million, while South African-owned MTN Nigeria and India’s Airtel Nigeria were each fined N185 million. The trio are expected to pay the sanctions by 7 March 2014; failure to do so attracts a further penalty of N2.5 million per day for as long as the contravention persists.

The report adds that in addition to the fines, between 1 March and 31 March Globacom, MTN and Airtel are banned from: selling new SIM cards; churning or deleting inactive SIMs from their networks; supplying new SIM cards from their warehouses to dealers or third parties; and offering promotions until the key performance indicators are satisfactorily met.

MTN is Nigeria’s largest mobile operator by subscribers, with a customer base of 55.6 million at the end of September 2013 (a market share of 45.8 percent), followed by Globacom with 24.1 million (19.9 percent) and Bharti Airtel-owned Airtel with 22.7 million (18.7 percent). A fourth GSMoperator, Etisalat Nigeria, had 15.8 million subscribers at the same date, giving it a 13.0 percent share of the mobile market.