Zambian Networks Face Lose of License if Quality is Not Improved
Zambia's government has issued a warning to the mobile networks and threatened to revoke their operating licenses if they do not improve the quality of their service.
The out-going minister of Commerce, Trade and Industry, Emmanuel Chenda said that is not acceptable for customers to be paying for a service that is inconsistent and regularly dropping calls.
"It is for this reason that consumers must demand fairness and transparency in the billing system and also protection from billing fraud," Chenda said.
The telecoms regulator has already taken the three mobile networks, MTN, Airtel and Zamtel to court for poor quality, which it says could be considered fraudulent.
ZICTA previously confirmed that it has sent a report to the Director of Public Prosecution (DPP) to be studied for possible action.