Malawi: TNM Disappoints, Unceremoniously Wipes Calling Credit From Phones

Telecoms

Some subscribers of Telekom Networks Malawi (TNM) were last week let down by the service provider as they had airtime wiped from their lines without use.
Airtime use comes in calling, sending messages as well using the Internet.

However, it had gone viral of the social network platform Facebook of unceasing complaints of credit being wiped without use.

One Facebook comment on our link threads on Thursday complained of having about MK167 credit wiped unceremoniously on a mobile phone which was off

The comment also complained that TNM customer care line was not going through.

Some of the threads having similar complaints as seen by Malawi24 are [ https://m.facebook.com/story.php?story_fbid=815616258458389&id=100000300666913&refid=17&_ft_]

Recently TNM refunded Blackberry users who had subscribed but had no Internet access on their smart phones.

Effort to contact the service provider provided futile as after several attempts did not work as Limbani Nsapato, TNM's Public Relations Manager was on a poor line against the reporter's deadline demands.

As we went to press, TNM was yet to respond to the complaints as reports made available to Malawi24, the Customer service line was not answered fro people with the complaints.

However the question remains on whether TNM will refund all the people who had their airtime 'missing' from their gadgets.

Source: Malawi 24 31 October 2014