Econet separates VAS billing after customer complaints


Econet Wireless Zimbabwe is to separate its customers’ value added services (VAS) charging system from its main billing platform following complaints of unwanted automatic service registrations, multiple billing, VAS spamming and missing balances. Although the cellco says the move follows threats from the regulator POTRAZ to close down its VAS activities, News Day reports a POTRAZ spokesperson as saying that no such threat was made.

Zimbabwe’s largest mobile operator by subscribers said in a letter to its VAS partners: ‘Econet has made a pro-active decision to create a separate Dedicated Account where customers will deposit money for all VAS they are subscribed.’ The separation of the billing accounts is designed to improve visibility and customer control, the firm says. Econet’s VAS offerings include third-party services such as ringtones, games, news headlines and job ads.
Source: Telegeography 24 June 2015