Outrage as Econet disconnects 1 Million Customers


Last Wednesday (11/11/15), Econet Zimbabwe disconnected more than 1 million subscribers from their network after they reviewed their registration documents, thereby cutting the company’s full-year forecast for subscription from 9 million to around 8 million.

The spokesperson for the Econet Wireless Zimbabwe, Executive Assistant to GCEO Mr Lovemore Nyatsine said “In line with Statutory Instrument 95/2014 promulgated to ensure that customers of mobile networks are registered on the network, Econet has and continues to ensure that its customers are registered on the network and that their details are correct and up to date. Where we identify customer details not complying with our validation exercises, we are mandated to deactivate them after all efforts have been taken to ensure that they comply”.

Some of the subscribers who spoke to Techunzipped, said they were told to reregister and thereafter their lines would be reconnected. This development comes after the operator gave the customers an ultimatum through text messages to register the sims by November 13.

Mr Nyatsine said it was an ongoing exercise to ensure customers register their lines. This is an ongoing exercise and we continue to encourage our customers to update their records with us to avoid inconveniences of being disconnected,” he said.
Source: Techunzipped 16 November 2015