Kenya: Safaricom to Compensate Users for Dropped Calls


Safaricom has promised to compensate its subscribers for dropped calls within its network, raising the quality-of-service bar for rivals in an increasingly competitive sector.

Subscribers who suffer dropped calls will get a short message (SMS) notification and thereafter receive airtime compensation worth one minute. Safaricom CEO Bob Collymore Wednesday said the compensation is limited to Safaricom-to-Safaricom calls.

The telecommunications firm has also moved to shield its customers from unsolicited subscriptions offered by third parties commonly known as content providers by introducing an app-- My Subscriptions-- that gives subscribers ability to check which services they are subscribed to and opt out at will.

The unscrupulous content providers have been enlisting subscribers to their services without their consent or failing to unsubscribe them when they want to opt out, as such depleting their airtime or data bundles.
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Source: Daily Nation 29 June 2016