Burkina Faso - Onatel fined XAF5bn for network failures

7 October 2016


Burkina Faso’s Regulatory Authority for Electronic Communications and Posts (Autorite de Regulation des Communications Electroniques et des Postes, ARCEP) has fined telecoms operator Office Nationale des Telecommunications (Onatel) a total of XAF5.0 billion (USD8.5 million) for failing to meet obligations relating to network availability and service quality, allegedly caused by striking employees. According to Decision No. 2016-020/ARCEP/CR, the fixed and mobile operator failed to notify the regulator of issues that could have an impact on the operation of its networks.

After carrying out investigations last month, the ARCEP discovered that Onatel’s fixed, mobile and internet services were unavailable in a number of areas, including Tanghin-Dassouri, Komki-Ipala, Kokologo, Poa, Ramongo and Koudougou, which significantly affected its customer base in those regions. The watchdog claimed that the company failed to remedy the situation within the shortest possible time. Onatel, which is 51%-owned by Maroc Telecom, is required to pay the penalty by 20 October 2016.

Source: Telegeography 7 October 2016