South Africa: Telkom double billing in January – All customers refunded

20 January 2017


Telkom has resolved all double-billing errors which took place last week, following an investigation into the matter.

“Last week some of our customers were double billed for services for the month of January. We have investigated and resolved the matter,” said Telkom spokesperson Jacqui O’Sullivan.

“All affected Telkom customers have been refunded in full for the second erroneous debit order. We again apologise for the inconvenience this has caused our customers.”

Multiple Telkom customers complained on the MyBroadband forums and on Twitter that they were double billed by the operator earlier this month.

Customers said they were billed by Telkom on 3 January and 9 January 2017 via stop orders and debit orders.

The most common issue appeared to be the double billing of landline and ADSL accounts, according to Telkom customer feedback.

Source: MyBroadband 17 January 2017