iSON BPO launches Ilorin Call Centre

3 February 2017


iSON BPO, Africa’s leading Information and Communications Technology (ICT) and ITeS company, has further expanded its footprints in Nigeria with the commissioning of another state-of-art call centre in Ilorin, Kwara State, as part of its efforts to develop and position Nigerian and Africa as a premium outsourcing hub. It is the fourth call centre that the company has set up in Nigeria, including two in Ibadan and another in Abeokuta, while more centres are earmarked for other parts of Nigeria in the near future.

The new call centre situated at Ilorin GRA,has been purposely-built to adhere to iSON BPO’s global standards. The Ilorin Call Centre will provide employment opportunities to over 1200 indigenous youths, who are also poised to benefit tremendously from the talent up-skilling prospects that the company’s skill development facility offers.

Also, similar to the previous establishments, the Ilorin Call Centre is built to specification, the ultra-modern call centre will serve iSON’s growing clientele in Nigeria, while training new employees on global best practices for customer service-delivery. The call centre is equipped with the latest technology to enable iSON to keep to their commitment of delivering superior call centre services throughout the country.

Speaking at the launch, Group Chief Executive Officer of iSON Group, Mr Pravin Kumar, restated the Group’s commitment to constantly upskill the youth of Nigeria and provide improved customer experience.

“Nigeria is a very important market for us at iSON and this explains the level of our investment in the country and our commitment to the development of its ICT industry,” he noted.

“Ilorin is a prime avenue for us to continue our drive to position Nigeria as a premium outsourcing hub in the continent,” he added.

According to him, part of iSON’s core strategy for Nigeria and Africa is to invest in the development of local systems and the up skilling, growth and empowerment of local talent, and expressed the belief that the new call centre will help reduce the unemployment rate in Kwara State and its environs.

“The commissioning of the new centre means that more jobs will be created for the youths and we are happy to be making such impact in the lives of the people in communities where we operate. We have always stood by our policy of bringing jobs and IP to people rather than the other way round and not outsourcing local work out of Africa. We remain focused on doing our part to develop the economy and we will continue to invest in the development of local manpower,” he said.

With a reputation for its ability to deliver cost-effective outsourcing solutions to its clients across the ASEAN region, iSON BPO helps its clients improve their business performance by allowing them to streamline and improve their key business functions. Throughout the countries in which they operate, iSON focuses on employee training and capability development, which in turn enables them to better attend to their clients’ needs, as the iSON BPO staff are trained and developed to adhere to world-class standards.

Source:Tribune 31 January 2017