Computer News - In Brief
- Achievement Awards Group, a South African motivational organisation, has implemented the open source voice over IP solution, Asterisk, to upgrade the capability of its specialist call centre and to react quickly to the needs of clients.
- Egypt wants to become a major player in the call centre sector, reported Gulf News. A study by consultancy firm AT Kearney put Egypt 12th on the list of countries with customer contact centres. The country is keen to challenge India in the outsourcing sector and currently has six large call centres.