Vodacom facing class action lawsuit over “disappearing airtime”

24 November 2017

Telecoms

Vodacom is facing a class action lawsuit for tens of millions for “unauthorised fees” the company charged subscribers. The unauthorised charges, which are often experienced as disappearing airtime by users, come from wireless application service providers (WASPs).

Vodacom supplies the WASPs with the ability to bill subscribers’ accounts for services, which often happens without the consent of the subscriber, stated the complainants.

It is up to subscribers to check their cellphone account to see if they are the victim of rogue WASPs.

The problem of unauthorised billing by WASPs has existed for many years, with thousands of Vodacom subscribers falling victim to unauthorised billing. Read the full article here.