Best and worst mobile networks in SA: MTN vs Vodacom vs Cell C vs Telkom

1 December 2017

Telecoms

The latest South African Customer Satisfaction Index (SAcsi) has been published, showing which cellular networks have the most and least satisfied customers.

According to the findings, South Africans are least satisfied with MTN. The network provider’s score declined from 75.8 to 74.2 points, a 1.6-point decline compared to 2016 and well below its 2015 level of 75.6, and was the lowest in the Index.

With an overall SAcsi score of 79.2, Vodacom was 0.3 points ahead of its 2016 score of 78.9, and surpassed the 2017 industry average of 77.2.

Telkom Mobile ranked second overall with a 3.9-point jump to 76.8, followed by Cell C, which scored 76.7 (up 1.6 points from 2016). Read the full article on Business Tech here.