MTN is Complying with the ICASA Number Regulation Plan

23 February 2018

Telecoms, Rates, Offers and Coverage

MTN will be introducing new short codes in accordance with the new numbering guidelines gazetted by the Independent Communications Authority of South Africa (ICASA).

From 24 March 2018 the short codes that MTN customers use to check their airtime balance, retrieve voicemail messages and to contact the call centre, will be replaced with a new set of numbers.

To allow customers time to familiarise themselves with the new codes, the old and new codes will run concurrently, until MTN is comfortable our customers are at ease with the new system.

The new short codes aim to reduce complexity by harmonising numbers so that there will no longer be a wide range of different codes.

The new short codes will also create an environment where the regulator can provide proper guidance on future assignment of short codes.

The introduction of the harmonised short codes will make it easier and simpler for our customers to interact with us. See the new codes and read the full article on Tech Financials here.