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Much of the airline industry relies on expensive legacy reservation systems, and equally expensive Global Distribution Systems (GDS) such as Amadeus and Galileo. The pricing is prohibitive for start-up airlines, and much of the functionality offered is probably never going to be used.

To fill this gap, Explainer DC, a web development company of Ghana has developed eTicketManager (www.eticketmanager.com.gh). It has created a web-based ticket distribution and management solution for regional and low-cost airlines. Its functionality includes a booking engine, check-in facility, revenue and inventory management.

The online booking engine allows visitors to book and pay their ticket online, and print out a secured barcode-protected e-ticket. Airline employees manage reservations online, check in passengers using barcode scanners and generate passenger lists. eTicketManager is offered as a turn-key solution, complete with a custom-designed website with extensive functionality, content management system and search engine optimisation

The use of eTicketManager saves the airline from any upfront investment in hardware, software or technical support. The cost for the airline is largely based on the number of tickets actually sold. Furthermore the browser-based interface is highly intuitive, requiring only minimal training . The system can therefore be implemented at a fraction of the cost of purchasing or developing a proprietary system. The Service Oriented Architecture (SOA) allows for effortless global distribution, which can be further enhanced through co-operation with a travel data aggregator such as www.agentfactor

Explainer DC’s clients include CTK Aviation Group and it has assisted KLM in the development of multiple websites for some of the representative travel agents.