Vodacom launches SmartCitizen app

22 June 2018

Digital Content

Vodacom has launched a SmartCitizen app to support service delivery and active citizenry in South Africa.

The new Thetha Nathi – Vodacom’s SmartCitizen app for the OR Tambo District Municipality – was showcased at the SALGA Municipal Innovative Infrastructure Conference, which took place at Emperor’s Palace from 13-15 June 2018.

OR Tambo District Municipality, through its partnership with Vodacom, is now fully equipped with Internet connectivity and a specialist call centre established to support the app’s deployment.

The platform is available for use on feature and smartphones, through a USSD service (*134*606#) or by downloading the app on smartphones.

The smartphone app allows people to track government performance through a secure mobile application by reporting service issues, such as water or sanitation, and monitoring their resolution in real time.

It also provides a platform for greater citizen engagement and communication with the district municipality, allowing users to search for local representatives and contact them directly, and accommodates various languages including English and Xhosa. Read the full article on MyBroadband here.