South Africa: Telkom takes steps to implement new Icasa regulations
19 October 2018
A month before communications regulator Icasa is due in court to defend itself against legal action over its new data-expiry rules, Telkom has begun to implement the regulations.
The company said on Friday it will implement the suspended end-user subscriber service charter, starting with the introduction of revised usage-depletion notifications and changing the default out-of-bundle billing on all its tariffs, effective Saturday, 20 October.
In a statement, Telkom’s executive for mobile products, Andrew Dawson, said this is the operator’s “first phase” of the implementation of the charter. In this phase, Telkom focused on clauses pertaining to usage threshold notifications for voice, SMS and data services as well as out-of-bundle data charges.
FreeMe customers will now be redirected to an out-of-bundle page once their data has been depleted
It has revised voice, SMS and data depletion notifications across all mobile products to align with the new requirements where messages are sent to customers at 50%, 80% and 100% thresholds.