ZephyrTel signs agreement with Amazon Web Services for telco customer services platform

11 April 2019


South Africa's ZephyrTel has signed a telecom-focused collaboration agreement with Amazon Web Services (AWS), less than a year after ZephyrTel's formation. It said this is a testament to the company's growth strategy and focus on cloud leadership in the telco market. The agreement will initially focus on a joint go-to-market approach based on ZephyrTel's customer service management platform, ResponseTek for Telco, the first ZephyrTel product to be migrated to AWS.

ZephyrTel's Dev Factory is also working with AWS in the Artificial Intelligence (AI) and Machine Learning (ML) sectors and development is under way on the first suite of predictive analytics applications built on AWS.

Source: Telecompaper