VOXTELECOM BIDS FOR LEADERSHIP OF VOICE SOLUTIONS MARKET AFTER ACQUISITIONS
VoxTelecom, the specialist voice carrier of telecommunications group DataPro, will use two recent acquisitions to position itself as "a significant player in the booming voice service provision arena", says Managing Director Jaco Voigt.
Voigt says DataPro's acquisitions earlier this year of open source PABX provider BizCall and cellular least-cost routing provider Definity Telecom have enabled the company to broaden its services. "We aim to provide a complete service so that our clients only ever need to deal with one company for anything to do with voice telephony."
First established in 2002, VoxTelecom initially provided international and cellular least-cost routing services as well as a wholesale service to UK-based calling card operators. One of only two South African companies with an international telco licence, VoxTelecom was the first in South Africa to offer its clients guaranteed savings on voice calls to any international destination. Since the deregulation of the VOIP market in February 2005, VoxTelecom has also become one of South Africa's leading VOIP service providers.
Its recent acquisition of BizCall, which has developed open source telephony products for call centres and the PABX market, brings strong consulting ability as well as an efficient, cost-effective VOIP gateway.
"A lot of companies have run out of capacity on their existing PABXs and it makes no financial sense to upgrade their hardware just to get VOIP savings," says Voigt. "Bizcall's solution eliminates that problem, and their consulting strength means we're able to provide companies with solutions that are tailor-made to their business requirements."
The purchase of Definity Telecom, which was implemented at the beginning of July after the Competition Commission approved the deal, completes the offering with a national cellular least-cost routing service. Definity has offices in the Western Cape, KwaZulu-Natal, the Eastern Cape and Namibia as well as Gauteng, providing a strong regional base.
"We've recognised that in future our customers are going to demand integrated voice solutions," says Voigt. "People don't want to deal with multiple service providers. We're now perfectly positioned to lead this market and offer custom solutions to our customers."